HR Chatbot

Overview

An NLP-powered HR assistant that automates candidate screening, interview scheduling and common employee support workflows using Rasa-based conversational AI.

Problem

Recruiters and HR teams spent significant time answering repetitive queries and coordinating interview logistics across fragmented communication channels.

Research and requirements

Dialogue design focused on intent classification, entity extraction and practical HR workflows that could reduce manual coordination without creating brittle conversations.

Solution

Developed a Rasa-based chatbot with custom NLP pipelines, SQL-backed workflows and continuously refined training data for screening and HR support use cases.

Features

• Employee and candidate query handling
• Interview scheduling assistance
• Onboarding support flows
• Intent classification and entity recognition
• Continuous dialogue refinement

Challenges

• Improving intent accuracy across varied HR phrasing
• Keeping dialogue flows practical for real recruiter workflows

Results and impact

• Reduced recruiter workload through conversational automation
• Improved recruitment coordination efficiency
• Created a reusable foundation for organisational support assistants

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